Shipping policy

Shipping times vary depending on the shipping option you select at checkout. You'll see estimated delivery windows for each available option before you complete your order.

Once your order ships, you'll receive a confirmation email with tracking information so you can follow its journey.

Questions about your shipment? Reach out to us at hello@pablolambeyfoundation.org and we're happy to help.

SHIPPING POLICY

Effective Date: September 19, 2026
Last Updated: September 19, 2026

Thank you for shopping with the Pablo Lambey Foundation. Every purchase from the PLF Shop helps support our work in education, youth development, community programs, and Garifuna cultural preservation.

This Shipping Policy applies to merchandise purchased directly from the Pablo Lambey Foundation Shop through our Shopify-powered store and, where applicable, through TikTok Shop.

1. Order Processing

We work to prepare and ship orders as quickly as possible.

Processing time may vary depending on the product, inventory availability, production requirements, fulfillment partner, and sales channel.

Some PLF merchandise may be:

  • In stock and ready to ship;

  • Produced or printed after an order is placed;

  • Shipped directly by an authorized fulfillment partner; or

  • Offered as a limited-production or specialty item.

Any product-specific processing information will be provided on the product listing when applicable.

Orders placed on weekends, holidays, or outside normal business processing periods may begin processing on the next business day.

2. TikTok Shop Orders

Orders placed through TikTok Shop are processed and shipped in accordance with applicable TikTok Shop fulfillment and shipping requirements.

Estimated delivery dates, available shipping methods, shipping charges, tracking information, and other order-specific shipping details will be provided through TikTok Shop.

Where TikTok Shop's shipping requirements differ from this policy, the applicable TikTok Shop requirements will govern orders placed through TikTok Shop.

3. Shopify Store Orders

For orders placed directly through the PLF Shopify store, available shipping options and any applicable shipping costs will be displayed during checkout.

The shipping method selected at checkout determines the estimated transit time once the order has been processed and transferred to the carrier.

4. Shipping Destinations

We ship to locations that are available for selection during checkout.

Shipping availability may vary depending on:

  • The product ordered;

  • Customer location;

  • Carrier availability;

  • Fulfillment location;

  • Sales platform; and

  • Applicable shipping restrictions.

If a destination is not available during checkout, we are unable to guarantee shipment to that destination.

5. Shipping Charges

Shipping charges, when applicable, are calculated and displayed at checkout before an order is completed.

Shipping costs may vary based on factors including:

  • Delivery destination;

  • Package size and weight;

  • Shipping method;

  • Carrier;

  • Product type;

  • Fulfillment location; and

  • Platform-specific shipping programs or promotions.

From time to time, PLF, Shopify, or TikTok Shop may offer free or discounted shipping promotions. Any conditions or minimum-purchase requirements associated with those promotions will be displayed at the time of purchase.

6. Estimated Delivery Times

Delivery estimates are provided at checkout or through the platform where the order is placed.

Estimated delivery dates are estimates and are not guaranteed unless expressly stated otherwise.

Once an order has been transferred to the shipping carrier, delivery timing may be affected by circumstances outside PLF's reasonable control, including:

  • Carrier delays;

  • Severe weather;

  • Natural disasters;

  • Holiday shipping volume;

  • Transportation disruptions;

  • Government actions;

  • Customs processing, where applicable;

  • Incorrect or incomplete shipping information; or

  • Other unexpected shipping events.

We appreciate your patience if an unexpected carrier delay occurs.

7. Order Tracking

When tracking is available, customers will receive tracking information through the email address or account associated with their order.

Customers who purchase through TikTok Shop can also track eligible orders directly through TikTok Shop.

Customers who purchase through our Shopify store may receive shipment and tracking updates through Shopify or the applicable shipping carrier.

Please allow time for a carrier's tracking system to update after a shipping label has been created.

8. Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully review your:

  • Recipient name;

  • Street address;

  • Apartment, suite, or unit number;

  • City;

  • State or province;

  • Postal or ZIP code; and

  • Other delivery information

before submitting your order.

If you notice an address error after placing an order, contact us as soon as possible at hello@pablolambeyfoundation.org.

We will make reasonable efforts to assist; however, we cannot guarantee that an address can be changed once an order has entered production, fulfillment, or carrier processing.

For TikTok Shop orders, address changes may also be subject to TikTok Shop's applicable procedures and restrictions.

9. Returned or Undeliverable Packages

A package may be returned to the sender if:

  • The address provided is incorrect or incomplete;

  • The carrier is unable to deliver the package;

  • Delivery is refused;

  • The package is not claimed when required; or

  • Another delivery issue prevents successful delivery.

If an order is returned to us as undeliverable, please contact hello@pablolambeyfoundation.org.

We will review the circumstances and determine the available options based on the order, product, carrier, and applicable platform requirements.

Additional shipping charges may apply when reshipment is requested because an incorrect or incomplete delivery address was provided by the customer, except where prohibited by law or applicable marketplace policy.

10. Lost Packages

If tracking information indicates that a package has not arrived within the expected delivery period, please first review the carrier's tracking information.

You may also contact us at:

hello@pablolambeyfoundation.org

For purchases made through TikTok Shop, customers should also use the order-support options available within TikTok Shop.

We will work with the applicable carrier, fulfillment provider, or marketplace as appropriate to help investigate eligible missing-package claims.

Refunds, replacements, and other remedies will be handled in accordance with our Refund and Return Policy, applicable carrier procedures, applicable law, and any marketplace requirements.

11. Packages Marked Delivered but Not Received

If tracking shows that a package was delivered but you cannot locate it, we recommend:

  • Checking around the delivery location;

  • Checking with other members of your household;

  • Checking with neighbors, building staff, or a mailroom where appropriate; and

  • Reviewing the carrier's tracking information.

If the package still cannot be located, contact us at hello@pablolambeyfoundation.org or, for TikTok Shop orders, use the applicable TikTok Shop customer-support process.

We will review the situation and assist in accordance with applicable carrier and marketplace procedures.

12. Damaged Packages or Products

If your order arrives damaged, defective, or with the wrong merchandise, please contact us promptly at:

hello@pablolambeyfoundation.org

Please include:

  • Your order number;

  • A brief description of the problem; and

  • Clear photographs of the product and packaging when appropriate.

For TikTok Shop purchases, customers may also be required to submit a return or refund request through TikTok Shop.

Damaged, defective, incorrect, or materially different products will be handled in accordance with our Refund and Return Policy and applicable consumer-protection and marketplace requirements.

13. Multiple Shipments

An order containing multiple items may occasionally arrive in more than one package.

This may occur when:

  • Products are fulfilled from different locations;

  • Different production partners are used;

  • Certain products require separate packaging; or

  • Items become ready for shipment at different times.

When available, separate tracking information will be provided for each shipment.

Receiving part of an order does not necessarily mean that the remaining items are missing.

14. Made-to-Order and Print-on-Demand Products

Some PLF products may be manufactured, printed, embroidered, customized, or otherwise produced after an order is placed.

These products may require additional processing time before shipment.

Where applicable, estimated production or delivery information will be provided on the product page or during checkout.

Once production begins, changes or cancellations may be limited. Please review our Refund and Return Policy for additional information.

15. International Shipping

International shipping, when available, will be determined by the shipping destinations offered at checkout.

International customers may be responsible for customs duties, import taxes, brokerage fees, or other charges imposed by the destination country, unless the checkout process specifically states that those amounts are included.

PLF does not control customs processing times or charges assessed by foreign governments or customs authorities.

16. Holiday and High-Volume Periods

Processing and delivery may take longer during:

  • Major holidays;

  • Special PLF merchandise launches;

  • Promotional events;

  • High-volume shopping periods; or

  • Significant carrier disruptions.

When we are aware that an order will require an unusually long processing period, we will make reasonable efforts to provide relevant information through the product listing, checkout process, order communication, or applicable sales platform.

17. Cancellations

If you wish to cancel an order, contact us as soon as possible at:

hello@pablolambeyfoundation.org

We cannot guarantee cancellation once an order has entered production, fulfillment, or shipment.

TikTok Shop orders are also subject to TikTok Shop's applicable cancellation requirements and procedures.

Please see our Terms of Service and Refund and Return Policy for additional information.

18. Contact Us

If you have questions about shipping or an existing PLF Shop order, please contact:

Pablo Lambey Foundation Corp.
Email: hello@pablolambeyfoundation.org
Website: www.pablolambeyfoundation.org

Please include your order number when contacting us about an existing purchase so we can assist you more efficiently.

For orders purchased through TikTok Shop, customers may also use the customer-service features available directly through TikTok Shop.

© 2026 Pablo Lambey Foundation Corp. All rights reserved.