We want you to love your purchase. If you're not completely satisfied, you may return your item within 30 days of delivery for a refund or exchange. Items must be unused, unworn, and in their original condition.

To start a return, please contact us at hello@pablolambeyfoundation.org with your order number.

Every purchase from the Pablo Lambey Foundation Shop supports scholarships and cultural programs for Garifuna youth in Belize — thank you for your understanding as we work to make every return smooth and simple.

RETURN & REFUND POLICY

Effective Date: September 19, 2026
Last Updated: September 19, 2026

Thank you for shopping with the Pablo Lambey Foundation. We want you to be pleased with your purchase while maintaining a fair and sustainable return process that supports the charitable mission of the Foundation.

This Return & Refund Policy applies to merchandise purchased directly from the Pablo Lambey Foundation Shop through our Shopify-powered store and, where applicable, through TikTok Shop.

1. 30-Day Return Policy

For eligible products purchased directly from the PLF Shopify store, you may request a return within 30 calendar days after the date your order is delivered.

To be eligible for a standard return, the item generally must be:

• In the same condition in which you received it;

• Unworn and unused, except as reasonably necessary to inspect or try on the item;

• Free from damage, stains, odors, alterations, or excessive wear;

• Returned with original tags or packaging when applicable; and

• Accompanied by proof of purchase or the applicable order number.

Please do not send merchandise back without first contacting us and receiving return instructions.

To request a return, email:

hello@pablolambeyfoundation.org

Please include your order number and the item you would like to return.

2. TikTok Shop Purchases

Purchases made through TikTok Shop are subject to TikTok Shop's applicable return, refund, cancellation, replacement, and exchange policies.

Returnable products purchased through TikTok Shop may be eligible for return according to the return window and procedures shown in TikTok Shop.

Customers should initiate TikTok Shop returns and refund requests directly through the TikTok Shop order interface whenever required by TikTok.

TikTok Shop may automatically approve certain return or refund requests or provide specific return labels, shipping arrangements, return deadlines, or refund procedures.

Where TikTok Shop's requirements differ from this PLF policy, the applicable TikTok Shop requirements will govern the TikTok Shop transaction.

3. How to Start a Return

For purchases made directly through the PLF Shopify store, contact:

hello@pablolambeyfoundation.org

Please provide:

• Your name;

• Order number;

• Product being returned;

• Reason for the return; and

• Photographs if the item is damaged, defective, incorrect, or materially different from what was ordered.

If your return is eligible, we will provide return instructions, including where the item should be sent.

Do not send a return to PLF without receiving return instructions first.

Merchandise sent without authorization may experience delays in processing.

4. Return Shipping Costs

Damaged, Defective, or Incorrect Items

If PLF or one of our fulfillment partners sends an item that is:

• Damaged;

• Defective;

• Incorrect;

• Missing material components; or

• Materially different from the product ordered,

PLF will provide an appropriate remedy and, when a physical return is required for a direct Shopify purchase, will cover reasonable return-shipping costs.

Change of Mind, Size, Fit, or Preference

For direct Shopify purchases returned because:

• You changed your mind;

• You ordered the wrong size;

• The item does not fit as preferred;

• You selected the wrong color or variation; or

• You otherwise no longer want the product,

the customer is generally responsible for return-shipping costs.

For TikTok Shop purchases, return-shipping costs will be handled according to TikTok Shop's applicable policies and procedures.

5. Clothing and Apparel Returns

Apparel may be tried on for fit but must be returned in resalable condition.

We generally cannot accept apparel that has been:

• Worn beyond trying it on;

• Washed;

• Altered;

• Stained;

• Damaged;

• Exposed to strong odors, smoke, perfume, or other contaminants; or

• Returned in a condition substantially different from the condition in which it was received.

If an apparel item arrives damaged, defective, or incorrectly produced, please contact us promptly.

6. Personalized and Custom Products

Products that are personalized, customized, or produced specifically to customer-provided specifications may not be eligible for preference-based returns unless otherwise stated on the product listing.

However, if a personalized or custom product arrives damaged, defective, incorrectly produced, or materially different from the approved order specifications, please contact us.

TikTok Shop purchases remain subject to TikTok Shop's applicable rules regardless of this section.

7. Non-Returnable Items

Certain products may not be eligible for return because of their nature, condition, or applicable health, hygiene, safety, or marketplace requirements.

Examples may include:

• Items specifically identified as non-returnable where legally permitted;

• Certain personalized or custom-made merchandise;

• Gift cards;

• Items that have been materially used, altered, or damaged after delivery;

• Items presenting health or hygiene concerns after use; and

• Other products that applicable law or marketplace rules classify as non-returnable.

An item that is ordinarily non-returnable may still qualify for an appropriate remedy if it arrives damaged, defective, incorrect, or materially different from the product ordered.

Nothing in this policy limits rights that customers may have under applicable consumer-protection law.

8. Final Sale Items

Certain clearance, promotional, limited-run, or specialty items may be designated Final Sale where permitted by law and applicable marketplace policy.

If a product is Final Sale, that designation will be communicated before purchase.

Final Sale status does not eliminate any rights a customer may have when an item is damaged, defective, incorrect, materially misrepresented, or otherwise subject to mandatory consumer protections.

TikTok Shop orders will follow TikTok Shop's applicable rules regarding products eligible for final-sale treatment.

9. Damaged, Defective, or Incorrect Orders

Please inspect your order after delivery.

If an item arrives damaged, defective, or incorrect, contact:

hello@pablolambeyfoundation.org

Please include:

• Your order number;

• A description of the problem; and

• Clear photographs of the merchandise and, where relevant, the packaging.

Please contact us as soon as reasonably possible after discovering the issue so we can evaluate the appropriate resolution.

Depending on the circumstances, the resolution may include:

• Replacement;

• Exchange;

• Full refund;

• Partial refund; or

• Another appropriate remedy.

TikTok Shop customers should also submit applicable claims through TikTok Shop when required.

10. Exchanges

For direct Shopify purchases, exchanges may be available depending on inventory.

If you would like a different size, color, or eligible product variation, contact:

hello@pablolambeyfoundation.org

We cannot guarantee that the replacement item will remain available while the original product is being returned.

If the requested replacement is unavailable, we may issue a refund for an eligible return instead.

TikTok Shop exchanges and replacements are handled according to TikTok Shop's applicable procedures.

11. Refunds

Once an eligible Shopify return is received and inspected, we will notify you whether the refund has been approved.

If approved, the refund will generally be issued to the original payment method.

Please allow up to 10 business days after the refund is processed by PLF for the funds to appear, depending on your bank, credit-card issuer, payment provider, or other financial institution.

If more than 15 business days have passed after PLF confirms that your refund was issued and you have not received it, please contact:

hello@pablolambeyfoundation.org

Refund processing for TikTok Shop orders is governed by TikTok Shop and the payment method selected by the customer.

12. Original Shipping Charges

For direct Shopify orders, original shipping charges are generally non-refundable when a customer returns an item because of change of mind, size, fit, or personal preference.

If the return results from a PLF or fulfillment error, damaged merchandise, defective merchandise, or another circumstance requiring reimbursement under applicable law, eligible original shipping charges may also be refunded.

For TikTok Shop purchases, the treatment of original shipping charges will follow TikTok Shop's applicable rules.

13. Refunds Without a Return

In certain circumstances, PLF or an applicable sales platform may determine that a return is not necessary before issuing a refund, replacement, or other resolution.

PLF reserves the right to determine when a returnless refund is appropriate for direct Shopify purchases.

TikTok Shop may independently approve certain refunds without requiring merchandise to be returned.

Receiving a refund without return in one situation does not create an entitlement to a returnless refund for future purchases.

14. Partial Refunds

In appropriate circumstances, a partial refund may be offered when:

• The customer chooses to retain an item with a minor issue;

• Only part of an order is affected;

• An item is returned in a condition materially different from its original condition, where permitted by law; or

• Another partial resolution is mutually agreed upon.

TikTok Shop partial refunds are governed by TikTok Shop's applicable policies and tools.

15. Returned Merchandise Condition

PLF reserves the right, where permitted by law, to deny or reduce a refund for merchandise returned in a materially altered or damaged condition resulting from customer use or handling beyond what is reasonably necessary to inspect the product.

This may include merchandise that has been:

• Extensively worn;

• Washed;

• Altered;

• Intentionally damaged;

• Missing significant components;

• Contaminated; or

• Replaced with a different item.

Any decision will be made in accordance with applicable consumer-protection laws and marketplace requirements.

16. Wrong Item Returned

Customers are responsible for returning the correct merchandise associated with the approved return.

PLF is not responsible for personal property, unrelated merchandise, or other items accidentally included in a return package.

17. Lost Return Shipments

Customers should retain any return tracking information until the return and refund process is complete.

If a customer arranges and pays for their own return shipping, PLF cannot guarantee reimbursement for merchandise that is lost before reaching the authorized return destination.

TikTok Shop returns will follow the tracking and return-delivery procedures provided through TikTok Shop.

18. Order Cancellations

If you wish to cancel a direct Shopify order, contact us as soon as possible at:

hello@pablolambeyfoundation.org

We will make reasonable efforts to cancel an eligible order before fulfillment begins.

However, we cannot guarantee cancellation after an order has:

• Entered production;

• Been personalized;

• Been transferred to a fulfillment partner;

• Been packed for shipment; or

• Shipped.

If cancellation is no longer possible, the applicable return process may be available after delivery.

TikTok Shop orders are subject to TikTok Shop's cancellation policies.

19. Sale and Promotional Purchases

Unless an item is specifically identified as Final Sale, eligible merchandise purchased with a discount or promotional code may generally be returned under this policy.

The refund will be based on the actual amount paid for the returned item, not its original undiscounted retail price.

Promotional discounts generally do not have cash value and are not refunded separately.

20. Bundles and Multi-Item Promotions

If an item was purchased as part of a bundle, buy-more-save-more offer, or other multi-item promotion, returning part of the purchase may affect the promotional discount.

Where permitted, the refund amount may be recalculated based on the items retained and the terms of the promotion.

Any calculation will be disclosed as part of the refund process.

21. Gifts

If an item was purchased by another person and shipped to you as a gift, contact us at:

hello@pablolambeyfoundation.org

We will review the available return or exchange options based on the original transaction.

Refunds generally must be returned to the original method of payment unless another method is required or permitted by the applicable sales platform or law.

22. Consumer Rights

Nothing in this Return & Refund Policy is intended to waive or restrict rights that cannot legally be waived.

Customers may have additional rights under applicable federal, state, local, or international consumer-protection laws.

Where such law provides greater protection than this policy, the applicable legal requirement will control.

23. Contact Us

For questions about a return, refund, exchange, damaged item, or order cancellation, please contact:

Pablo Lambey Foundation Corp.
Email: hello@pablolambeyfoundation.org
Website: www.pablolambeyfoundation.org

Please include your order number when contacting us about an existing purchase.

For purchases made through TikTok Shop, customers should also use the return, refund, replacement, and customer-support tools available directly through TikTok Shop when applicable.

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© 2026 Pablo Lambey Foundation Corp. All rights reserved.